Withdrawal of BT Redcare Products – are you prepared?

BT Redcare has recently announced that they will stop selling new alarm signalling products from the end of February 2024 and all their existing product services will end on 1st August 2025, or on the expiry of your contract if this is earlier.

Therefore anyone with monitored electronic systems, such as automatic fire and security systems that use a BT Redcare signalling product will need to replace them by 1st August 2025.

If you have a BT Redcare system you should approach your alarm company at the earliest opportunity to discuss options available for switching to alternative alarm signalling products.

If you are unsure if you are affected, the specification for your alarm system will detail the type of alarm signalling being used, but if anything is unclear your alarm company will be able to advise you.

You should also speak to your Insurance Broker if monitored alarm protection is a condition of your insurance cover (or you are unsure if this is the case). Insurers often have minimum standards for alarm signalling, so it’s essential that any replacement meets these standards.

Whilst 1st August 2025 feels a long way off, as approximately 120,000 customers will be affected, we would recommend that you act immediately to ensure that you can have your existing system updated ahead of the switch off.

With over 35 years of experience in the fire safety and security sectors, AVA Fire and Security provides comprehensive fire risk assessments, fire safety services, and security services for businesses throughout Wales and England. To keep your premises compliant and protected from fire, contact us today using our contact form, or alternatively, call 01633 862177

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