Audio Visual alarms Fire & Security Limited (we or us) is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out how we collect and use information about you whenever you visit and use our websites at ava-cctv.co.uk
Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at:
Unit 322 Woodside Way
Springvale Industrial Estate
Torfaen NP44 5BR
This privacy notice explains:
We may collect the following information about you:
Information you give to us. If you use www.ava-cctv.co.uk you may give us information about you by signing up for our mailing list, filing in a form for an enquiry, registering for an account or purchasing products on our website. This information may include your name, email address, postal address, contact number, information about when you signed up to the mailing list and your subscription, details of any enquiry you have made, the company you work for and any order details.
Information we automatically collect about you. We automatically collect information when you visit our websites. As you interact with our websites, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our cookies policy for more information.
Information we receive from other sources. We do not generally collect information about you from other sources, although we do use Google Analytics to obtain information about how our websites are used. This includes statistical information about users which does not identify you.
We need to obtain, store, and use information about you so that we can provide the support you request. We may use information we hold about you in the following ways:
We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive).
We will use your contact information to send you important information via emails, text messages or telephone. We may record telephone calls for security and training purposes.
We may use the information we hold about you in order to provide you with information about goods or services we feel may interest you. We will only contact you for marketing purposes where you have provided your consent for us to do so.
If you change your mind about being contacted for marketing purposes, please use the unsubscribe link on the email or contact email@example.com to update your preferences.
We do not generally share your information with third parties. However, we do use third party processors who may access your information on our behalf. These are Stripe, which provides our payment platform, MailChimp & Moosend, which administers our mailing lists, and WordPress, which administers our website enquiry forms. We have contracts with these companies to ensure your personal information is kept securely.
We may share information with other members of our group of companies.
We may also share your personal information to third parties in the following circumstances:
Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information:
Data protection law recognises certain “special categories” of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person’s sex life or sexual orientation. These special categories are considered particularly sensitive and so we do not collect information of this nature unless you choose to tell us (for example on an enquiry form). You should only provide such information where you are content for us to use this information to respond to your enquiry.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
If your query relates to a jurisdiction outside the UK, we may pass on your query to our partners in that jurisdiction. Our suppliers, including Stripe and MailChimp, may process and store information about you at destinations outside the European Economic Area.
We will generally keep personal information about you no longer than is needed for the purposes we collected it for. For instance, we will keep the data collected for our mailing list until you choose to unsubscribe from it, we will keep your data collected as a result of registering for an account with us or purchasing a product until you terminate the agreement with us, and we will keep records of transactions so that we can deal with any problems or issues that may arise in relation to the transaction. For further information about our retention periods, please contact firstname.lastname@example.org.
You have the right to request from us access to your own personal information. This is sometimes known as a ‘subject access request’.
You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us (see part 3, above).
You have the right to request from us:
Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case.
If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.
If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact us and we will try to resolve any issues you may have.
You also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law. Details of how to complain to the ICO can be found at https://ico.org.uk/make-a-complaint/.